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Charged for Out of allowance data on PrePay

Navigator

i have been charged over 8$ for out of bundle internet mobile was turned off

Re: Charged for Out of allowance data on PrePay

Maestro

Hi there, was your plan expired? Or are you roaming? I'll check this out. 

Re: Charged for Out of allowance data on PrePay

Navigator

i topped by 20  on the 13 of January no roaming

on my account

 

 

Data usage this month    

Internet   8.000 Mb€8.06
Total value €8.06

Out-of-allowance data used since 4th February 2018

Re: Charged for Out of allowance data on PrePay

3 Staff

When did you receive this message? If you topped up on the 13th of January your plan would have been active to the 9th of this month. After which you would have been charged for any data used. If you received a message after the 9th, but was dated from the 4th of February this date would have been brought forward on these messages from the fist date you used an out of plan service such as a call to a landline. This wouldn't mean you've been charged for data since the 4th. 

Re: Charged for Out of allowance data on PrePay

Navigator
Got a text yesterday Sunday
You have spent EURO 5.04 on Internet Services since 04/02/2018
I used a lot more data since the 4th
Posted From OnePlus A5000

Re: Charged for Out of allowance data on PrePay

3 Staff

If you PM me your full name, number, address and date of birth I can access your account and double check this for you?  

Re: Charged for Out of allowance data on PrePay

Navigator
Pm sent
Posted From OnePlus A5000

Re: Charged for Out of allowance data on PrePay

3 Staff

Just got back to your PM. 

Re: Charged for Out of allowance data on PrePay

Guide

Surely if he topped up on 13th Jan his plan would have been active until 23:59:59 hrs. of 10th Feb and not 9th Feb as stated.

Re: Charged for Out of allowance data on PrePay

3 Staff

Well spotted cwn. That was a counting error on my end. 

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