Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!

Carphone Warehouse Insurance!!

[ Edited ]


I took out Carphone Warehouse Insurance on my Galaxy phone at time of purchase & paid monthly. Phone got smashed & Carphone Warehouse replaced it, but it is again locked to Three network. The three people now say I must top up THIS IEMI number by 120 EUR BEFORE I can get it unlocked.

Are they for real? I work abroad at the moment & got replacement when I was home. I don't want to have to pay & should not have to pay for UNLOCKING AGAIN as Insurance sorted out phone, had paid for over 2 years. 

Is this a three network scam, as they did not insure phone??


* signature edited

Re: Carphone Warehouse Insurance!!

3 Community Manager

Hi there @harryweasley I'll be able to look into this for you. It's quite possible that the replacement phone wasn't from your insurance, did you pay for the phone? Do you have a receipt? If it was from your insurance, do you have proof of replacement? This is easy to get from Team Knowhow Mobile Complete. 


Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>