Showing results for 
Search instead for 
Do you mean 
Reply

Carphone Warehouse Insurance!!

[ Edited ]

Community

I took out Carphone Warehouse Insurance on my Galaxy phone at time of purchase & paid monthly. Phone got smashed & Carphone Warehouse replaced it, but it is again locked to Three network. The three people now say I must top up THIS IEMI number by 120 EUR BEFORE I can get it unlocked.

Are they for real? I work abroad at the moment & got replacement when I was home. I don't want to have to pay & should not have to pay for UNLOCKING AGAIN as Insurance sorted out phone, had paid for over 2 years. 

Is this a three network scam, as they did not insure phone??

 

* signature edited

Highlighted

Re: Carphone Warehouse Insurance!!

3 Moderator

Hi there @harryweasley I'll be able to look into this for you. It's quite possible that the replacement phone wasn't from your insurance, did you pay for the phone? Do you have a receipt? If it was from your insurance, do you have proof of replacement? This is easy to get from Team Knowhow Mobile Complete. 

Announcements

Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>