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Cannot receive txts or calls / Straight to VM

Lookout

In the last few days I cannot receive any network traffic, either txt or voice. Can you advise please. thx. (I'm in Kildare region)


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Re: Cannot receive txts or calls

Maestro

That's great to hear! Pop back here if you need anything else @sjpow

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Re: Cannot receive txts or calls / Straight to VM

Lookout

Hi sipow, I have the same problem in Tipperary, I just joined the forum can you tell me where is the ''new topic'' button so I can post my problem.

regards

Pat

Re: Cannot receive txts or calls / Straight to VM

Lookout

choose either prepay or billpay from the main community screen. New Topic will be at the top of the new page.

Re: Cannot receive txts or calls / Straight to VM

Lookout

Ok got it, thank you.

 

Cannot receive text or calls

Lookout

Cannot receive text or calls since 1pm yesterday, I'm in Nenagh Tipperary.

Turned off phone, sim card etc still nothing this morning.

 

Re: Cannot receive txts or calls / Straight to VM

3 Moderator

Hi PATH 👋 I got back to you on your other post. As soon as I get an update, I'll pop back to you on that thread 👍

Re: Cannot receive txts or calls / Straight to VM

[ Edited ]
3 Community Manager

@sjpow I'm just coming back to you on this. Our tech team are aware that some customers are not receiving calls and texts and are working to resolve it as we speak. I'm sorry for any inconvenience caused. Can you try the following steps and let me know if it helps - turn off your phone for 30 seconds and turn it back on again. Make a call to any number and make sure it connects, then ask someone to call your phone and to check if the call comes through. This worked  for a few of our customers so I hope it helps. If not, I'll come back to you as soon as I get the update that it's resolved. 

Re: Cannot receive txts or calls

Lookout

My is the same  since last evening..   Smiley Sad

Re: Cannot receive txts or calls

Maestro

Hi @Justme, hows' your service this morning? 

Re: Cannot receive txts or calls

Lookout
Hello, the same nothing new,, no calls no messages Smiley Sad

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