on 27-04-2018 09:15 AM
In the last few days I cannot receive any network traffic, either txt or voice. Can you advise please. thx. (I'm in Kildare region)
on 27-04-2018 09:26 AM
Hi sipow, I have the same problem in Tipperary, I just joined the forum can you tell me where is the ''new topic'' button so I can post my problem.
on 27-04-2018 09:28 AM
choose either prepay or billpay from the main community screen. New Topic will be at the top of the new page.
on 27-04-2018 09:32 AM
Cannot receive text or calls since 1pm yesterday, I'm in Nenagh Tipperary.
Turned off phone, sim card etc still nothing this morning.
on 27-04-2018 10:39 AM
Hi PATH 👋 I got back to you on your other post. As soon as I get an update, I'll pop back to you on that thread 👍
27-04-2018 06:30 PM - edited 28-04-2018 07:24 PM
@sjpow I'm just coming back to you on this. Our tech team are aware that some customers are not receiving calls and texts and are working to resolve it as we speak. I'm sorry for any inconvenience caused. Can you try the following steps and let me know if it helps - turn off your phone for 30 seconds and turn it back on again. Make a call to any number and make sure it connects, then ask someone to call your phone and to check if the call comes through. This worked for a few of our customers so I hope it helps. If not, I'll come back to you as soon as I get the update that it's resolved.