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Cancelling a Low Balance Top-up

Navigator

Hi,

 

I currently have 2 mobile numbers set-up with low balance top-up on my account.  I wish to delete one of them now.  Each time I try to remove the low balance top-up, I get the following error "Error, there was a problem deleting your low balance top-up, please try again.".  This number was recently ported to a new network.

 

Thanks

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Re: Cancelling a Low Balance Top-up

3 Community Manager

@RR Hello there, have you tried to remove the low-balance top-up today? Was it successful? Let me know. 

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Re: Cancelling a Low Balance Top-up

Navigator

@Three_Deborah1 Tried again just now and still getting the same error.

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Re: Cancelling a Low Balance Top-up

3 Community Manager

I'd like to give it a go on this side. Is that okay? Can you PM me the number in question, along with your full name, address, and date of birth? 

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Re: Cancelling a Low Balance Top-up

Navigator

ok thanks @Three_Deborah1 , pm sent

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Re: Cancelling a Low Balance Top-up

3 Community Manager

Perfect. I'll get back to you there 👍 

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