Prepay

[FlynnerIRE]

I just joined three 2 days ago and wanted to use my credit to purchase a ps4 gift card, I was getting the error

"Your purchase has been flagged under our usage restrictions.

You have not been charged."

I saw someone else was having the same problem at the start of the month, I know 2 has a monthly limit of purchases to 30 euro, but I'm only with three 2 days and I haven't purchased anything.

Any help appreciated, thanks.

[Three_Brogan]

Hi FlynnerIRE, is the purchase that you are trying to buy more than €30? Do you have the sufficient credit on your phone? 

[FlynnerIRE]

Hi Brogan, no I'm just trying to purchase a 20 euro PSN gift card and I have the credit needed, I've had the adult filter lifted since one of the reps thought that might have been the problem, but that was 24 hours ago and nothing has changed. Still can't buy it.

[Three_Brogan]

Can you send me a PM with your number, name, address and date of birth, please? I'll double check that the filter has been fully lifted and see if there's anything else that we can do for you. 

[TetraxSonic]

I am can't buy anything using my credit on this site. It says we couldn't charge your account. I don't know why is not working

[Three_Bob]

Hi @TetraxSonic, Thanks for getting in touch about this. Can you PM me on your details so I can check this out more for you? I just need your number, your full name, address and DOB. Bob 

[TetraxSonic]

@Three_Bob I got sorted today. It was on HMV's end that was the problem. Thanks anyway 👍

[Badabing]

I've experienced the same today when I tried to buy €20 PSN credits.

You mentioned the problem was on HMV's end. How did you establish this (did you email them) and what was the outcome (did you have to resend the text etc)?

cheers

[TetraxSonic]

Hi @Badabing What comes up when you try to buy the credits?

[Badabing]

"We couldn't charge your mobile account."

I have €38 on the Prepay account and haven't spent over the €30 limit this month