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Can't receive texts

Navigator
Hello, I'm traveling in Argentina and cannot receive text messages.

Re: Can't receive texts

[ Edited ]
Legend

@Galla  Can you make calls?

Re: Can't receive texts

Legend
Your smsc number might be incorrectly set

Re: Can't receive texts

Navigator
No, cannot make calls either

Re: Can't receive texts

3 Community Manager

@billbond4 thanks for helping out 😊 @Galla since you can't receive or make text/calls, I'll need to check your plan set up and profile here on this side. Can you PM me your number, address and date of birth plus your full name? 

Re: Can't receive texts

3 Community Manager

@Galla Thanks for the PM, I've checked your account and it has roaming capabilities for Argentina. Our partner networks are AMX Argentina and Telecom Argentina. Are you able to manually select these? 

Re: Can't receive texts

Navigator
I don't know if I can manually select them. How would I do that?

Re: Can't receive texts

3 Community Manager

It depends on your phone type. Here's a list with settings, they might be slightly different on your phone. Have a go 👉 Manually select your network 

Re: Can't receive texts

Navigator
No can't select these. not available to me. Only Claro, Personal and
Movistar
Highlighted

Re: Can't receive texts

Navigator
The networks you gave are not available to me. I can only access Movistar, Personal and Claro in formats such as 2G, 3G and 4G
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