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Can not get the Three app to work

Scout

HI

 

I have a problem that is literally tearing my hair out!  I have bought a Moto E5 phone for xmas and i have also bought her a Pay as you go sim card from Three, i have topped it up with £10 and inserted into the new phone last night.

 

Everything works fine, can make and receive calls etc.  However when i have downloaded the Three app, no matter what i try it will not work.  It keeps saying there is a problem and to try later.  I have tried uninstalling etc and using wifi then just using 4g and nothing is working.

 

The error is throws up is 114 - My3 is currently unavailable in your location!

 

I am in the UK and i know it works in the UK as my dad is also on three and it works fine.

 

I have tried the chat support but getting no where.

 

Is the app working for everyone else ok in the UK? i am in the north east

 

 

Re: Can not get the Three app to work

Legend

Hi Chris

This is a 3 Ireland Forum and not a 3 UK Forum, i suggest you contact 3 UK

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