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Can not get the Three app to work




I have a problem that is literally tearing my hair out!  I have bought a Moto E5 phone for xmas and i have also bought her a Pay as you go sim card from Three, i have topped it up with £10 and inserted into the new phone last night.


Everything works fine, can make and receive calls etc.  However when i have downloaded the Three app, no matter what i try it will not work.  It keeps saying there is a problem and to try later.  I have tried uninstalling etc and using wifi then just using 4g and nothing is working.


The error is throws up is 114 - My3 is currently unavailable in your location!


I am in the UK and i know it works in the UK as my dad is also on three and it works fine.


I have tried the chat support but getting no where.


Is the app working for everyone else ok in the UK? i am in the north east




Re: Can not get the Three app to work


Hi Chris

This is a 3 Ireland Forum and not a 3 UK Forum, i suggest you contact 3 UK


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