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Can I get an itemized bill even though I am pre pay?

Anonymous
Itemized bill needed

Re: Can I get an itemized bill even though I am pre pay?

Hi Moy, we can send you a usage report which gives you the history of your last 30 days. If you'd like me to send this onto you, pop me a PM with your number, name, address and date of birth plus your email please. 

Re: Can I get an itemized bill even though I am pre pay?

Scout

I am a relatively new subscriber and am not a bit impressed that I would have to go through such a process as you describe to Moy just to get a summary of usage. If you can provide an itemised bill online without requiring extra detail for customers who pay their bill after they've used your service, why can you not do the same for those who have paid in advance? 

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Re: Can I get an itemized bill even though I am pre pay?

Hi @Joshy I do see your point and I appreciate your feedback and will forward it on to the relevant team for you. Have you requested a usage report with us or would you like me to request one for you? If so, can you send me a PM with your number, full name, address and date of birth please? Aoife

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