on 11-10-2018 01:12 PM
I've been using Three for a while and never experienced issues calling or texting someone when I travel. Last year I started travelling to Germany quite often and since around May this year I noticed that I can't do phone calls or send/receive texts from anybody when I'm in Germany. I still have 3g/4g connection though (but it keeps going on and off constantly). I didn't have this issue when I traveled to other countries and it's still happening to me only when I'm in Germany (4 trips in total since May). I changed several phones, so it's definitely nothing HW related.
on 22-10-2018 05:23 PM
I have the same problem: internet OK but cannot make a phone call or send a text.
Contacted livechat -which seems unavailable since then, no explanation given on https://www.three.ie/contact-us/ - don't know if it's broken or what(?)
They said to manually select the network operator, I did: 'registered on network' from 02-DE.
Calling and texting still not working though- also tried restarting the phone after going down to 3G, to no avail.
Can someone please help?
on 22-10-2018 07:37 PM
on 22-10-2018 08:18 PM
on 23-10-2018 09:07 AM
@Eoghan I'll help you with this. What happens when you try to make a call or send a text. Are you able to receive calls/texts? I can send you a text message if you haven't tried that yet? Also, just to make sure if you're on prepay that you have credit to make a call, how are you dialling the number and is it the same number you've been trying or did you try a few? Thanks'
on 23-10-2018 10:48 AM
on 23-10-2018 10:59 AM
It's quite strange! What about other times you've been roaming; anything like this happen before? Can you disable data roaming just to see if 2G signal picks up? If that doesn't work, PM me with your mobile number so I can run some account checks 👍
on 23-10-2018 11:27 PM