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Broadband unusable in MarbleHill, Knockduff, Donegal

Lookout
I have an Irish 3 dongle which I top up and buy add-ins for. I did this on Thursday 6th July and the Internet was slow, but would still work a bit! For the last 4 days, it has been appalling!! I also have a pre-pay uk 3 dongle which is giving me the same problems. If I walk 50m up to the Shandon hotel, their 3 internet works perfectly. I am very unhappy about paying money for a service I can't use, especially as I need the Internet for work purposes. Please can this be rectified. Am currently using my 3G to contact you as the Internet won't work!!!
Posted From Apple iPhone

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator

Hi Robynmac,

 

Are you in Shannon town centre or are you out near the airport? I'll check this out for you. 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Lookout
It's Dunfanaghy, not Shannon.
MarbleHill is between Creeslough and Dunfanaghy.

Thanks,
Robyn

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator

Can you send me the full address? I'll check this out for you now. 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Lookout
Hi. I hope you received both my addresses where the signal was being affected. It was working for a while yesterday and this morning. But it is down again now! Really frustrating still.
Posted From Apple iPhone

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator

I'll get to your PM as soon as I can Robyn. 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator

Also unusable in Falcarragh image1.PNG

Highlighted

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator

Hi @MCB, we've no known issue in that area. Is this just at certain times the coverage is like this?

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
No it has been like this all week.

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator

Can you PM us your number, name, address and DOB? I'll take a look on your account.

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