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Re: Broadband addon. This service is currently unavailable.

Navigator

I have just discovered that called 3.ie from the Uk involves a mobile charge on the number 00353 83 3333333 so all the times ive called 3 about this or to buy a broadband add on have cost me £46!

I'm furious. Can anyone tell me how to call a landline number?

Re: Broadband addon. This service is currently unavailable.

Navigator

Before topping up I though I would attempt to see if trying to purchase an addon with insufficient credit to do so would result in me receiving the correct error message of not enough fund to apply this addon but that does not happen

 

I receive the same:

There is a problem:

  • This service is currently unavailable.

    Please try again later.

Re: Broadband addon. This service is currently unavailable.

[ Edited ]
Navigator

double post

Re: Broadband addon. This service is currently unavailable.

Scout

Hi i have just joined this community in desperation, i have no problem paying for a top up, that part of the site works extremely efficiently.  The problem occurs when i want to convert that topup to addons like everyone else i get the message - 

There is a problem:
This service is currently unavailable.

Please try again later.

 

None of the help phone numbers work either, i have tried with my uk phone and my irish phone and am told that this number is unavailable. I have spent money and time on this stupid problem.

i have rung these two numbers

+353 83 333 3333  and

+353 83 333 333  both these numbers are listed on the 3 website.

I want to throw the dongle in the bin and get my topup refunded, has anyone managed to get a refund from this company?.

I also have a huawwei mobile wifie 5730 which is using a tesco sim, i can topup and buy data very easily online via the tesco web site, so i think i want my 3 topup refunded and i will use the dongle with a tesco sim.

end of rant, regards from a very disgruntled 3 customer, (stu)

Re: Broadband addon. This service is currently unavailable.

Hi there, can you PM your number address and DOB so I can verify your account. I'll be more than happy to look into this for you. What add-ons have you been trying to buy? Karen 

Re: Broadband addon. This service is currently unavailable.

Scout
Hi, judging by the number of complaints regarding this unacceptable issue,
i know that your company is aware of the problem. i eventually got through
to your help number and the person answering after very long wait, (so many
complaints perhaps!) converted my topup to 7.5gb addon. your service has
been so bad for several months that when that addon is used i will not be
topping up again nor ever using three again. i have a dongle which i use
with my laptop with 3 and a another wifi modem with a tesco sim. i will
stay with tesco because they are reliable and their web site works as it
should.

On the basis of the foregoing it is not worth me giving you any account or
personal information as i will not be using 3 ever again.

a still disgruntled soon to be an ex 3 user
stu farmer

Re: Broadband addon. This service is currently unavailable.

Scout
This Service has been down since August 2016.
I find it very hard to take seriously that any attempt is being made to fix this problem!
No one form 3 you talk to can tell you anything about this loss of service. It is time 3 told us what is happening and what plans they have to renew or replace the Addon purchase service

Re: Broadband addon. This service is currently unavailable.

Scout

The service is still down on the website and in the app as well. For phone customers it would be at least an option if they could send a text to 3 services to buy a broadband addon but for broadband only customers that's not possible and how should they call 3 without costs?

Re: Broadband addon. This service is currently unavailable.

Hi there, can you PM your details and I'll look into this for you. You can put your broadband SIM in a phone and call 1744 to apply the add-on too. 

Re: Broadband addon. This service is currently unavailable.

Scout

Thanks for your reply. No, thanks I will not PM you because:

 

1. this occurs to several accounts and numbers

2. my SIM wouldn't fit any of my phones

3. I do not wish to call 3

 

Just simply fix your services you offer or take them out.

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