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Badly throttled

Lookout
I have been throttled badly in the last couple of weeks to the extent that I have perfect 4G signal that I have had since I changed to 3 before Christmas but now my phone struggles to play YouTube videos on 360p where a couple of weeks ago it managed 1080p with no problems. I would appreciate at least 720p. Come on like

Re: Badly throttled

Hi there 👋 Whereabouts is this happening for you? Can you have a look at this checklist to rule a few things out https://goo.gl/0QiyUZ 

Re: Badly throttled

Lookout
I'm in the centre of waterford city. Everything is fine from the list you gave.

Re: Badly throttled

Lookout
Still only getting between 1 and 2 Mbps unless its is early in the morning or after midnight
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Re: Badly throttled

3 Staff

@Sean270 Send on your details by PM and we'll have our tech team take a closer look. 

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