Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!
Reply

BOI 365 Top-Up / Refund

[ Edited ]
Scout

Hi there,


I want a refund, what happened was - I've topped up my account this morning around 11AM via BOI365 android mobile app and my bank account was charged with 20€ but Three never processed that payment to my mobile number. What happened next is I had to go to the store to buy 20€ top up and top up manually. At this moment three still didn't process my BOI topping up and I want a refund. I can provide you with more info if needed.

 

Thanks,

Petra

Highlighted

Re: BOI 365 Top-Up / Refund

Hi Petra320 👋 I can look into this for you. Can you PM me your full name, number, address and date of birth so I can access your account? Have you checked your bank account to see if this  €20 has been taken from your account or if it's sill pending? If it's been taken can you send me a screenshot of this money being taken out of your account please? You can block out any other information you wish, Martin. 

Announcements

Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>