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Account Balance to zero, is the prepaid sim expired?

Scout

Hi, 

 

today I turn on my phone but I do not have signal and the account balance is surprisingly zero. 

 

Is the sim card expired ? can you check for me ? 

Re: Account Balance to zero, is the prepaid sim expired?

3 Community Manager

Hi there 👏 Thanks for getting in touch and welcome to the Community. I know you will find lots of useful info here 😊 Can you tell me  👉How old is your SIM card? When was the last time you used it? When did you last top-up? Deb

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Re: Account Balance to zero, is the prepaid sim expired?

[ Edited ]
Scout

I do not remember the last time i have access to my number. Can you check for me? 

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