on 19-05-2018 07:33 PM
on 20-05-2018 02:51 PM
on 20-05-2018 10:06 AM
@cuhullainn I've checked your location and I can see that one of the masts in your area is partially down. Your service is likely being impacted by this but we are looking into it. Have you seen any improvement this morning? I've asked for an update on this and I'll come back to you as soon as I have it.
on 20-05-2018 10:39 AM
20-05-2018 10:49 AM - edited 20-05-2018 10:49 AM
Oh that's great, thanks for letting me know you've seen an improvement. You know where I am if you need anything else
on 20-05-2018 11:32 AM
on 20-05-2018 11:42 AM
Thanks Paddy, so it was okay and then just now, it has dropped? It's likely to do with the mast in your area. Tech are looking into it and the minute I have an update on this I'll let you know here. In the meantime can you disable 4G and try 3G only to see if that helps?
on 20-05-2018 12:14 PM
on 20-05-2018 12:46 PM
Thanks for trying it, Paddy. I'll keep you updated here but right now I can see that service is being impacted due to the mast nearby.
on 20-05-2018 02:06 PM