Prepay

[John7]

Hi,
I went to make an in-app purchase earlier today but it would not work, the message
"Purchase exceeds your transaction limit. Contact your service provider"
Kept showing up, I had sufficient credit to make the purchase, any ideas on how to resolve the problem?

[Three_Mairead]

Hey John7 👋 Can you send on a private message with your mobile number, name, address and date of birth please? I'll certainly check this our for you 💪 Mairéad

[Eos3]

I'm having the same problem. This form will also not let me send a Pm can you help please?

[Three_Deborah1]

Hi Eos3 😊 Welcome to the Three community. This will help you get started 👉 https://bit.ly/2kf5Tdj . Also, you should see the PM link in my signature here. I do need your personal details to follow this up for you, put them in the PM. Deb