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Mobile broadband

Explorer

For the last 13 months I've been a customer of Three. I have mobile broadband. In the last month the quality of service has seriously deteriorated. I used to get 3/4 MB per sec in peak time and up to 24 MS per sec off peak. 

 

Recently, the service is having serious, serious , serious issues. I am losing service 3-4 times an hour. Tonight I've had to reboot my modem 7 times. The speeds have dropped to less than 0.2 mb per second. This is seriously unacceptable as I am paying Euro 69 PER MONTH. This amounts to robbery given the quality of service provided. 

 

I am on the verge of cancellation. It is simply unacceptable that the service has declined so drastically. 

Re: Mobile broadband

3 Moderator

Hi Fintan_23, I'm sorry to hear this. I'll check this out for you now. Can you send your address in PM and I'll have a look into this for you now?

Re: Mobile broadband

Pathfinder

 

I just recently signed up to mobile broadband (to use exclusively at home) and I have similar issues.  Although the router (Huawei B525) has a couple of signal bars, the internet drops a few times an hour making it impossible to watch anything online and very frustrating to use at all.  Rebooting the router doesn't really solve the problem.  I usually end up using a phone as a hotspot which is not ideal.

 

I'm very close to two masts so maybe it keeps dropping the signal from one and picking up the other?  Whatever it is, I really need help!

 

 

 

Re: Mobile broadband

3 Moderator

Hi Fozzle 👋 Can you take a look at this checklist on our Community, and let me know if that helps? - http://bit.ly/1UYaaiz Deb

Re: Mobile broadband

Pathfinder

 

It's not a phone I'm having trouble with, it's mobile broadband using a new Huawei B525 router.  I've tried restarting and resetting it but that made no difference. The service is very bad and really not fit for purpose.  

Re: Mobile broadband

3 Moderator

There's a broadband section in that link I sent you, near the top. Can you search for a network manually, please? 

Re: Mobile broadband

Pathfinder

I'll try this when I get home, thanks

Re: Mobile broadband

Pathfinder

I get this error if I try go to 192.168.1.1

 

This site can’t be reached

192.168.1.1 took too long to respond.

 

If I go to 192.168.8.1 that gets me into a broadband homepage.  What should I do from there?

Re: Mobile broadband

Pathfinder

I have set it to network search - manual and selected 3 4G.  Hopefully that works.

Re: Mobile broadband

3 Moderator

Can you change “Network search mode” from “auto” to “manual” and click apply to see the available operators. Select “3 IRL 3G” Or “27202 O2 IRL” and click ok, then check for signal bars in the top right. Then if you go back to network search mode and select “Automatic”, click apply and close the window. Let me know how you get on with this 👍 

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