on 29-05-2015 04:53 PM
I submitted a unlocking request for my iphone 6 plus to three, and received and email saying they have no record of my IMEI number. I paid full price to this phone, and bought it from a three store. I have checked the IMEI number multiple times and it is the correct one. I was wondering what might be the problem and how to proceed ?
Thanks in advance,
on 18-08-2015 01:40 PM
Having this same problem. The IMEI is correct - I've filled out the unlock form many many times, been on to phone support, email support and been into the shop (where they've verified it's correct and filled out the online form - but said there wasn't much more they could do beyond that).
Phone was bought new in a three store; never repaired/changed/modified/changed network/anything.
Thank you for providing the info needed in this thread. @Three_Sheena will take care of this for you and hopefully get that code you needed provided you meet the criteria.
Bare with us. She will also need the IMEI, Do you know how to send her a DM?
EDIT: removed mobile number - Sheena
on 18-08-2015 01:54 PM
Yes it was sorted eventually, they took ages (on purpose I beleive) I contact them everyday for an update but they just make you wait. My husband used to work with Vodafone and said its a simple process they were just being differcult probably because I was angry at the whole saga.
Not once was I told the phone would be locked by 3 even thou I paid full price for the phone.
on 18-08-2015 01:56 PM
on 18-08-2015 02:26 PM