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  • Three_Deborah1
  • 27-06-2019
  • 466
  • 0

WiFi Assist

by 3 Community Manager ‎27-06-2019 02:08 PM - edited ‎22-01-2020 11:37 AM (466 Views)

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Did you know that there is a setting in your smartphone that allows your data connection to toggle between WIFI and Mobile data when your WIFI signal is less than “strong”? This happens even if you have Mobile Data disabled in your settings.


Why does this happen?

It’s to ensure that your data connection remains at a high level of connectivity for a better user experience. However, if you are roaming or you are outside of your data plan, it may not be ideal to have this feature switched on as it will cause additional charges.


How do I recognise this in my setting?

This setting goes by different names depending on the type of phone you have. One thing that is common across them all is to make sure you have Mobile Data and WiFi enabled otherwise these settings will be hidden. Below are the general instructions for different makes of phone. Please note, that the wording might be slightly different in your settings depending on the model.


Remember: make sure that both Mobile Data and WIFI are enabled first






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