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porting issues, no incoming calls

Lookout

Just moved to three on the unlimited plan

moved from Plusnet, ported number over and realised I can make out going calls

showing my correct number when calling out.

Anyone who tries to call in gets a dead tone

calls from three and the support guys are able to call in.

 

Spoke with support who then escalated to number porting, got a message a week later to say resolved

worked for one day and now the same issue

 

The handset is a Samsung S9, when I go into about phone it shows the original sim number and you are unable to change it, even though the support advised I can?

 

Anyone had same issue or any suggestions?

 

Thanks guys. 

Re: porting issues, no incoming calls

Legend
Don't worry about that, when you ring a number 087123456 it actually gets transferred to your IMSI which is your identity.
So the 087123456 can change to 083 etc but your IMSI underneath always stays the same

Posted From Generic Android 2.0

Re: porting issues, no incoming calls

Maestro
Think you can edit it in the phone settings but not too sure. I'll look around see what I find
I am not a Three employee. I'm just a little helper Smiley Happy
Posted From Generic Android 2.0

Re: porting issues, no incoming calls

Lookout

thanks

I have added my number in there, but there is know way to make it the main number, it just sits behind the original sim number.

 

thanks again. 

Re: porting issues, no incoming calls

Maestro

@storey71 weird and are the other issues sorted then?

I am not a Three employee. I'm just a little helper Smiley Happy

Re: porting issues, no incoming calls

Lookout

it worked for at least a day when support said they had rectified the porting issue threough T Mobile.

 

Then got home last night and the wife had been trying to call and the line is dead again

 

they have re-escalated this but fed up now

Re: porting issues, no incoming calls

Legend

AH, This is the forum for Three Ireland, you mentioned T-Mobile, that network isnt in Ireland, unless you mean Tesco Mobile?

Re: porting issues, no incoming calls

3 Moderator

Hi @storey71 👋 As @billbond4 said, this is a Three Ireland forum so I don't have any access to your account here to help further. I hope you get sorted! 

 

 

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