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porting issues, no incoming calls

1st Cakeday!

Just moved to three on the unlimited plan

moved from Plusnet, ported number over and realised I can make out going calls

showing my correct number when calling out.

Anyone who tries to call in gets a dead tone

calls from three and the support guys are able to call in.

 

Spoke with support who then escalated to number porting, got a message a week later to say resolved

worked for one day and now the same issue

 

The handset is a Samsung S9, when I go into about phone it shows the original sim number and you are unable to change it, even though the support advised I can?

 

Anyone had same issue or any suggestions?

 

Thanks guys. 

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Re: porting issues, no incoming calls

Legend
Don't worry about that, when you ring a number 087123456 it actually gets transferred to your IMSI which is your identity.
So the 087123456 can change to 083 etc but your IMSI underneath always stays the same

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Re: porting issues, no incoming calls

Think you can edit it in the phone settings but not too sure. I'll look around see what I find
I am not a Three employee. I'm just a little helper Smiley Happy
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Highlighted

Re: porting issues, no incoming calls

1st Cakeday!

thanks

I have added my number in there, but there is know way to make it the main number, it just sits behind the original sim number.

 

thanks again. 

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Re: porting issues, no incoming calls

@storey71 weird and are the other issues sorted then?

I am not a Three employee. I'm just a little helper Smiley Happy
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Re: porting issues, no incoming calls

1st Cakeday!

it worked for at least a day when support said they had rectified the porting issue threough T Mobile.

 

Then got home last night and the wife had been trying to call and the line is dead again

 

they have re-escalated this but fed up now

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Re: porting issues, no incoming calls

Legend

AH, This is the forum for Three Ireland, you mentioned T-Mobile, that network isnt in Ireland, unless you mean Tesco Mobile?

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Re: porting issues, no incoming calls

3 Moderator

Hi @storey71 👋 As @billbond4 said, this is a Three Ireland forum so I don't have any access to your account here to help further. I hope you get sorted! 

 

 

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