on 08-02-2019 10:10 PM
I have recently replaced my phone and cannot get the my3 app to work on my new phone
(xiaomi Mi A2 Lite which is an android one phone running android 9).
The app opens and says you're connected. I click start setup and get connecting to three. This might take a minute. After a couple of minutes I get a message saying "Something's gone funny - give us a minute and try again. Maybe try restarting your phone". If I click on find out more I see that the error code is 114 - My3 is currently unavailable in your location.
I have tried restarting the phone and uninstalling the app and downloading it and opening it again (all using mobile data with wifi turned off) but I still get the same result. I have tried for three days now with no luck. Any idea what the problem could be?
on 09-02-2019 09:32 AM
on 09-02-2019 09:33 AM
on 09-02-2019 12:17 PM
Three – Covid-19
Everyone’s coming together to battle the spread of COVID-19 and this means we have to close 3Stores for a while. Staying connected is more important than ever right now and you’ll find all the help you need on your 3Community and our new open board and Three.ie
Remember, self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.