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Unable to access My3 or reset password

Hi,

 

Having a real problem resetting my My3 password (my existing password was rejected for some reason...I hadn't changed it). I've sought out the 'Forgot Your Password' option & input my mobile number to reset the password but get the message 

"There are the following errors.

Sorry, something went wrong.

Please try again later."

I've also cleared my cache on my Android tablet but to no avail. Very frustrating.

 

 

Any ideas on how I can get back into My3?

 

Thanks.

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Chosen Solution
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Re: Unable to access My3 or reset password

Anonymous

Hi Rosemary 👋 I can certainly help you with this 👍 Can you pm me your mobile number, name, address and date of birth please 😊 Shane

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Re: Unable to access My3 or reset password

Anonymous

Hi Rosemary 👋 I can certainly help you with this 👍 Can you pm me your mobile number, name, address and date of birth please 😊 Shane

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Re: Unable to access My3 or reset password

Lookout

Having the same problem, had to revert to mailed bills, cannot login from any device, any browser, and cannot print off invoices from my account to claim my business expenses. Every time I try I get all those usual messages listed above. This has been going on repeatedly for weeks, and site has often been inaccessible. Chat help absolutely useless. I reckon I could break contract due to lack of service, and I have been a customer for over a decade. Awful website, just awful

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Re: Unable to access My3 or reset password

Lookout

so there's a"solution" but we don't get to see it?

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Re: Unable to access My3 or reset password

Lookout

Still unable to access.. tried all the usual clearing, it is incredibly frustrating, and is damaging my business account reporting.

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Re: Unable to access My3 or reset password

Legend
Try going incognito mode and see if that helps

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Re: Unable to access My3 or reset password

3 Community Manager

@BrendanQ Hi there, have you tried what @billbond4 suggested? Let me know if it has worked. If not, please send me a PM with your account details and I'll check this out from my side here and if necessary get in touch with our tech team. 

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Re: Unable to access My3 or reset password

Scout

I'm unable to login or reset the password for my3 as well.

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Re: Unable to access My3 or reset password

3 Moderator

Hi there 👋 Let's check this out! What happens when you click the link to reset your password? Are you receiving any error messages? Have you tried on both the app and website?

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Re: Unable to access My3 or reset password

Hi

I'm having the same problem, I switched from billpay to prepay, and  asked to keep my old number, I'm to log in to see if my change to prepay is complete and cannot access my account

 

I tried resetting my password but when I but I either get when I enter my phone number or email:

 

"user not found" or "There are the following errors. Sorry, something went wrong. Please try again later."

 

Thanks

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