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Number not transferring from Virgin to Three

Scout

I have been attempting to transfer my old number from Virgin to Three. I followed the process of getting a PAC code when setting up the new contract, and submitted this - Virgin have confirmed that PAC code has been used.

 

However Three insist that the number I am transferring is already registered to another user and therefore they cannot transfer it. This is impossible as I have that number for a number of years!

 

I have spoken to about 5 different customer service people at Three with no luck - can anybody please help??

Re: Number not transferring from Virgin to Three

3 Moderator

Hi otrounce, I'll check on this for you. Can you PM me with the number your moving from Virgin & also the temporary 083 number that Three gave you? 

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