on 25-01-2019 03:42 PM
I'm trying to access my my3 account but my phone is broken and the site always sends password resets via text message instead of email.
I've used the online chat support twice and they said they would send a password reset link to my email, but it never came even after I gave confirmed my email address with them.
Today I phoned up and spoke to a customer service rep who said she would send a password reset link to my email within a few hours, it never came.
What am I supposed to do to access my my3 account when customer service is unable to do it and there's no option to do so online without a working mobile phone?
on 25-01-2019 03:53 PM
No. I don't think they ever sent it to me. That's 3 customer service reps, two on live chat, and one over the phone, and I even confirmed my email address to her.
on 25-01-2019 04:19 PM
on 25-01-2019 04:38 PM
on 25-01-2019 05:31 PM
Is there a UK forum? I didn't realise this was for Irish users only. Three_Mairead can't access my account details because I'm in the UK so she can't get access to my account details.
If I go to the 3 hub and try to log in, I still have the same issue, I need to reset my pass code but can't because it only resets via text message.
Given that three's customer service support reps can't seem do anything for me after 3 attempts, I guess my last resort will be council the direct debit, If I can't gain access to the services that I'm paying for, what else can I do?
on 25-01-2019 05:39 PM
on 26-01-2019 01:05 PM
No UK forum that's a definite, just the general contact options.