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Can't upgrade online




I want to upgrade a price plan, but on both website and app I keep getting this message:


'Choose a new plan


You'll need to wait 72 hours before you can change your price plan. You can also buy a short-term add-on if you need extra data immediately'

I tried this yesterday, but today the message is the same!!


I also tried it with a different account and it was fine.


Any ideas, it's a 1 month rolling contract.





Re: Can't upgrade online


I just tried it with a third account, and got the message :-(


Re: Can't upgrade online

You can't really upgrade on a sim only, I think you have to speak to someone? Try chat
I am not a Three employee. I'm just a little helper Smiley Happy

Re: Can't upgrade online

3 Community Manager

@IanC I've looked at your post and @Mac_n_cheese has a point, a SIMO plan can be changed through contacting customer care. I'm wondering are you a 3IRL customer or 3UK? While some 3UK customers find themselves here, it's a Community for 3IRL customers 😊 


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