My3 Help and Support

[cathmorgan]

1. Help me please to log into my 3 I've been trying for hours.

I contacted the chat help and they have set up a new password however, no matter which device, browser etc I use, it simply times out each time.

(Why do I need to even access my3? After several months with three I decided I would adjust the adult filter as it's been annoying from time to time when it prevents me reading normal blogs, accessing normal forums etc.)

2. Do you recommend using your app?  I tried to download the three ireland app . . . . google play tells me it's not available in my country . . . . I live in Ireland, which country's app should I use?

many thanks

[Mac_n_cheese · Accepted solution]

Your phone must not be Irish or the country selected when setting up your phone wasn't ireland which is why it's saying not available. Here's the thing. Gna sound stupid and obvious but you need to clear cookies and cache on your browser, if you already registered, follow forgot password link again and you'll get a text with temp password or a link in an email ( email you used to register). Are you sure you registered and when you did, did you validate the link by email?

[Mac_n_cheese · Accepted solution]

Your phone must not be Irish or the country selected when setting up your phone wasn't ireland which is why it's saying not available. Here's the thing. Gna sound stupid and obvious but you need to clear cookies and cache on your browser, if you already registered, follow forgot password link again and you'll get a text with temp password or a link in an email ( email you used to register). Are you sure you registered and when you did, did you validate the link by email?

[billbond4]

Also using a different browser helps