Broadband and Data

[tyuire]

Hello,

Just switched from eir to 3. Im using em client for eircom emails which Ive been using for a very long time over different isp's and have had no problem changing from one to another til now.

I've changed the SMPT to mail-relay.3ireland.ie and it just doesnt work,,, I'm getting mail but cannot send no matter what I try,, any ideas?

[Three_Mairead]

Hi tyuire and welcome to 3Community! Let's look into this for you. Are you sending the emails connected to WIFI or are you connected to 4G?

[tyuire]

Well I'm using the Huawei B525 - Black, to a laptop.

[Three_Deborah1]

Thanks for that! Can you check everything is set up correctly?

Mail server type: POP3
Incoming mail server: webmail.eircom.net
Outgoing mail server: mail-relay.3ireland.ie

Outgoing mail service type: SMTP
Outgoing mail authentication: Not used
Use SSL should be “Off”
SMTP port: 587 

[tyuire]

Thanks , thought the SMPT port set to 587 would sort it because it was on 110 but still wont work .

[Three_Deborah1]

Thanks for doing all that 😊 I'll need to pass your info on to our tech team. Can you PM me your details? 

[tyuire]

OK ,,how exactly do I pm you?

[Three_Mairead]

You can do this by clicking here @tyuire Send me a PM 😊

[tyuire]

There seems to be a problem with this too, when I try to pm it just brings me to a page with PRIVATE MESSAGE  on it.  I'm also on occasion being taken to a 3 page requesting an ssid? could this be the problem for everything.

[Three_Deborah1]

The page with Private Message is where you need to be. You'll see a moderator's name in the send to line. Plus Message Subject and Message Body. Can you try it again?