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cant setup email

Navigator

Hello,

 

Just switched from eir to 3. Im using em client for eircom emails which Ive been using for a very long time over different isp's and have had no problem changing from one to another til now.

 

I've changed the SMPT to mail-relay.3ireland.ie and it just doesnt work,,, I'm getting mail but cannot send no matter what I try,, any ideas?

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Re: cant setup email

3 Moderator

Hi tyuire and welcome to 3Community! Let's look into this for you. Are you sending the emails connected to WIFI or are you connected to 4G?

Re: cant setup email

Navigator

Well I'm using the Huawei B525 - Black, to a laptop.

Re: cant setup email

3 Community Manager

Thanks for that! Can you check everything is set up correctly?

 

Mail server type: POP3
Incoming mail server: webmail.eircom.net
Outgoing mail server: mail-relay.3ireland.ie

Outgoing mail service type: SMTP
Outgoing mail authentication: Not used
Use SSL should be “Off”
SMTP port: 587 

Re: cant setup email

Navigator

Thanks , thought the SMPT port set to 587 would sort it because it was on 110 but still wont work .

Re: cant setup email

3 Community Manager

Thanks for doing all that 😊 I'll need to pass your info on to our tech team. Can you PM me your details? 

Re: cant setup email

Navigator

OK ,,how exactly do I pm you?

Re: cant setup email

3 Moderator

Re: cant setup email

[ Edited ]
Navigator

There seems to be a problem with this too, when I try to pm it just brings me to a page with PRIVATE MESSAGE  on it.  I'm also on occasion being taken to a 3 page requesting an ssid? could this be the problem for everything.

Re: cant setup email

3 Community Manager

The page with Private Message is where you need to be. You'll see a moderator's name in the send to line. Plus Message Subject and Message Body. Can you try it again?

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