Showing results for 
Search instead for 
Do you mean 

Very poor broadband connection

My broadband speeds as of the last month have been extremely poor, with download speeds of between 0.8 and 1mbps. I have tried all the recommend changes, moving the router everywhere, I have external ariels attached, taking the sim out and putting it back in, changing the channels and nothing has made any improvement. I changed my router to the B525s 23a a few months ago, but I also tried moving the sim back to the old router, but that made no difference. The only times the internet speeds in any way improve are in the middle of the night, which suggests this may be a congestion issue?

Re: Very poor broadband connection


Hi Noreenb, 


I'm sorry to hear this! I'd like to check it out for you. You mention your speeds have been poor for the last month? How were your speeds before this? 


Can you send me a PM with your broadband number, name, address and DOB and I'll look into this?





Three – Covid-19

In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.

Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores

Self-serve options such as, My3 App & Web, 1913 & SMS Codes are also available to you.

For more tips & information, please click here.

We apologise for any inconvenience caused and thank you for your understanding.