on 21-01-2019 04:34 PM
I just got a prepay broadband SIM, but when I try to buy an add-on-on, I just see options for phones, not for a MiFi. The help tells me to look for an option that doesn't show. All the possible devices shown are phones.
on 22-01-2019 09:40 AM
on 22-01-2019 08:39 PM
I bought the SIM from Three website as a data SIM. Some years ago I had a brief Three account for a phone. It seems to remember the phone and not recognise that the new SIM is for broadband. How do I rest the My3 as a broadband ?
on 22-01-2019 09:35 PM
on 23-01-2019 07:33 AM
on 25-01-2019 07:02 AM
I typed too soon. Yesterday Three's system briefly recognised the SIM as MBB, and allowed me to top up and buy a data add on. Apparently, just after that it switched back to deciding it was a phone SIM, did not apply the add on, and then ran down all my credit.
I called and the rep said they would run a usage report, email it to me, and then I should call back No email received.
The rep could see I had bought a data add on.
I'll call again today.
What is strange is that My3 shows my plan as mobile broadband, although the possible add on showing is for a phone.
on 25-01-2019 10:17 AM
At Three we are updating our systems to make your 3Community experience even better. From Friday the 24th of January, the forum.three.ie community will become read-only in preparation for launching a new and improved 3Community later this year.
All our useful tips and information can still be viewed in the posts and blogs. Once the new 3Community is ready to go, you will be the first to know. If you are a current member and need help during this time, you can still drop us a private message or alternatively contact us on Facebook or Twitter.
Thank you for all your contributions to 3Community and we are excited to welcome you to your new 3Community soon