Broadband and Data

[JonMac46]

I just got a prepay broadband SIM, but when I try to buy an add-on-on, I just see options for phones, not for a MiFi. The help tells me to look for an option that doesn't show. All the possible devices shown are phones.

[JonMac46 · Accepted solution]

I called the rep and he reset the account as mobile broadband.

[Mac_n_cheese]

Odd! Where did you get the SIM? I know some people use the prepay SIM in their broadband modems because its an unlimited plan. @JonMac46

[JonMac46]

I bought the SIM from Three website as a data SIM. Some years ago I had a brief Three account for a phone. It seems to remember the phone and not recognise that the new SIM is for broadband. How do I rest the My3 as a broadband ?

[Michael_Mick]

Oh you'll have to register the new number and use a different email address. Sounds like you're just logging in with the old number you used to have?

[JonMac46]

I am logging in with the new number but the old email address. I will call them.

[Michael_Mick]

Yeah that email is still part of the older account. You can ask the mods here to help so you can use the same email for new number or use a different email address with new number to register.

[JonMac46 · Accepted solution]

I called the rep and he reset the account as mobile broadband.

[Michael_Mick]

@JonMac46 thanks for letting us know. Didn't think that was a thing

[JonMac46]

I typed too soon. Yesterday Three's system briefly recognised the SIM as MBB, and allowed me to top up and buy a data add on. Apparently, just after that it switched back to deciding it was a phone SIM, did not apply the add on, and then ran down all my credit.

I called and the rep said they would run a usage report, email it to me, and then I should call back No email received.

The rep could see I had bought a data add on.

I'll call again today.

What is strange is that My3 shows my plan as mobile broadband, although the possible add on showing is for a phone.

[Three_Rachel]

@JonMac46 could you send me a PM with your account details: number, address, emails and date of birth? I'd like to check this out for you and can link in with the relevant teams. I can sort out the credit also but I'd like to see what's causing this. Thanks'