on 04-08-2019 10:14 PM
I am exercising my 14-days cooling period to cancel the contract and going back to EIR.
The service is terrible - for the last week I was running around the house like an idiot checking if the antennas are perfectly aligned with the masts. Whenever something was not loading the speedtest showed 2mbps if it worked at all. Then changing from 4G to 3G because community said that with few users it helps...
It is like a freaking DYI internet service !!??
While I setup 2 years ago my EIR mobile it just worked. The bandwith cap is super low (250GB) but at least I could use it unlike with Three. 750GB? How can I use it with such a bad service?
In the addition community support is sugarcoating the poor quality.
on 04-08-2019 10:29 PM
on 04-08-2019 10:48 PM
We should grab a pint mate.
Same story, same c**p.
The one I tried to let go was EIR - 250GB transfer, but super reliable in terms of connection stability. Had them for the last two years.
While I was browsing for an alternative I found Imagine, but when i see reviews on ratemyisp I will skip it, looks just like three.
on 04-08-2019 11:07 PM
on 05-08-2019 10:00 AM
Hi, @Jrmc and @JBauer83 if you purchased the router in-store within 14 days you can return it. The suggestions that @billbond4 made were to help you as they have helped others. It is also worth considering that the number of people using the service in your area, increases due to the bank holiday weekend and this can impact your speed. There are factors which can affect the mbb speeds and service such as the distance from the mast, internal structures, external structures, weather, maintenance or upgrade work in your area which are outside of our control. This is why we can't guarantee speeds received but when its brought to our attention we will investigate it. If you'd like me to check out your service specifically, send me a PM with your mbb number, name, address and date of birth and I'll come back to you there. As advised above, you can also opt to return and cancel at the store where you purchased your broadband. Thanks
on 05-08-2019 11:26 AM
on 05-08-2019 12:19 PM
on 05-08-2019 01:04 PM
We'd hate to lose you as a customer but if you are returning the router, you'll need to bring the router back with the original packaging, all the parts & the receipt. Once you have all this in order you'll have no problem returning the device.
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