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Technical issues or congestion in North Kerry?

Explorer

I've been using billpay mobile broadband for the last 3 months as I can't access fibre. Usually my Huawei B525 gets 20Mbps or so down and up. For the last few days the speed has seriously dropped, last night I was getting 0.3 down and 0.25 up.

In case it was my router, I bought a 1 day pass for my Huawei E5372 and had similar speeds.

I think I am accessing the tower in Tarbert, Co Kerry.

Can you help?

Thanks.


Chosen Solution

Re: Technical issues or congestion in North Kerry?

[ Edited ]
3 Moderator

@JonMac46 

some of our customers were experiencing difficulties using their data services last night and the early hours of this morning. Our tech team began working on this and have resolved it. From what you're saying here, the times coincide with this. 

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All Replies To This Topic

Re: Technical issues or congestion in North Kerry?

Maestro

@JonMac46  How do you mean you can't access fibre are you getting your broadband through a landline or is it mobile? 

I am not a Three employee. I'm just a little helper Smiley Happy

Re: Technical issues or congestion in North Kerry?

Explorer

Mobile broadband as fibre is too far away for the old telephone line and Eir doesn't have us on their roll out map.

Re: Technical issues or congestion in North Kerry?

Legend

Sounds like a mast issue, send one of the mods a PM with your details and they can investigate further

Re: Technical issues or congestion in North Kerry?

Explorer

Thanks. How do I contact the mods? Can't see a button!

Re: Technical issues or congestion in North Kerry?

3 Moderator

Hi Jon πŸ‘‹ I've received your PM and I'm getting back to you now πŸ˜ƒ

Re: Technical issues or congestion in North Kerry?

Explorer

The mods asked me to gather data. This is what I sent them today:

OK, I have made 21 speedtests over the last 6 days.

Download runs 15 to 35 Mbps.

Upload usually between 1.3 and 2.1 Mbps. However, if I reboot the Huawei B525, then upload can be as high as 19 Mbps, and device then shows 5 bars.

There has been no repeat of the extremely low download speeds I saw last weekend.

Regards,

Jon

Highlighted

Re: Technical issues or congestion in North Kerry?

Maestro
Okay so last week must have been an issue with the mast then if you're now getting 15mb plus which is good 😊
I am not a Three employee. I'm just a little helper Smiley Happy
Posted From Generic Android 2.0

Re: Technical issues or congestion in North Kerry?

Explorer

I've finally worked out that I don't need to re-boot the Huawei if signal strength is poor. Just go into settings, re-scan the networks and select 4G on 3. Bingo!

Re: Technical issues or congestion in North Kerry?

Maestro
Manual network selection. It's one of the steps you can use as well as moving the router around to find the best spot. Glad it worked for you.
I am not a Three employee. I'm just a little helper Smiley Happy
Posted From Generic Android 2.0
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