on 28-11-201901:38 PM - last edited on 28-11-201901:54 PM by Three_Keith
A week ago my broadband account was suspended because of a direct debit that didn't go through with my bank for the month of November.
I've tried reaching customer care from +353 83 333 3333 (it's the only number that works when trying to call from my French phone, since I don't use the number associated with my broadband contract.) and I was told by the automated service that there is a balance of 64 euros for my account.
I would like to pay online but unfortunately lost the password associated with my My3 account, is there a way to do it by email?
I do not have a SIM card and never used the phone number so I am confused as to why there is a balance of 64 euros when I'm supposed to only owe 29,99 because of a declined direct debit attempt.
The number associated with the account is 083XXXXXXX.