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Slow Speeds

Lookout

H Three, 

 

I'm on Bill Pay broadband and the speeds has gone from about 30-50 Mb/s down to as low as 2-3 Mbs and lower now in the evenings. Every time I brought it up on Boards.ie it got sorted , I hope it can get sorted again.

 

According to the modem the cell id is 

 

CELL_ID: 363776
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Re: Slow Speeds

[ Edited ]
3 Moderator

Hi @4G_Man 👋 Welcome to The Community! How long have you been experiencing this? Have you seen this checklist before, take a look and let me know if you've tried the steps already. It has helped other Community members 👉 http://3.ie/md06 and let me know how you get on and we can take it from there. Susan 

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Re: Slow Speeds

Lookout

Hi Susan,

 

It's been getting gradually worse for the last couple of months but worst the last maybe 3 weeks. I have a 2nd pre pay modem which shows the same symptoms.

 

It's much worse in the evenings and weekends due to contention but @ 1- 3Mbs contention can't really be blamed because it shouldn't happen in this day and age.

 

I was getting a good 30 Mbs at the same time frames I'm now down to 1-3 Mbs. And off peak 50-60 Mbs. 

 

Appreciate anything you can do.

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Re: Slow Speeds

3 Moderator

Hmm 🤔 It may be due to works in the area based on how much it's changed in the last few weeks and also as you can see the same on a second modem. If you can let me know where it is you're using the service, I can check this out for you? 

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Re: Slow Speeds

Lookout

Hi Susan, 

 

Sending PM now, cheers. 

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