Broadband and Data

[Marlairland]

Hi,
I need a public IP adress to excess my webcam from outside, can you check it for my account?

Thanks

[Three_Kelly · Accepted solution]

Just heard back from our tech team on this 👍 The public APN has applied but you are still connected to a private one. Can you reset the modem to factory defaults please and let me know how you get on? 😊

[Three_Rachel]

@Marlairland Not all accounts are suitable for a public IP address but I'll check yours and come back to you. PM me your full name, number and address when you get a chance. Just click on the link on my signature - Send me a PM -

I see you've just joined the Community Welcome! Here's a guide to help you get started - Getting Started Guide

[Three_Kelly]

Thanks a mill for that @Marlairland That should be activated for you now! Can you turn off your modem, leave it for about ten minutes then turn it back on and it should be completed 👍 Come back to me here and let me know if this works for you 😊

[Marlairland]

It sounds good, but I tried it two times and I have still a private IP in my Router (begins with 10.212.xxx.xx). Can you check it again for me please?

Thanks a lot!

[Three_Kelly]

Could you log into your homepage at 192.168.1.1 and change your APN settings? Can you then change this to 3internet? This is set up at our end so once you make sure you're connected to that you should be good to go 👍

[Marlairland]

Ok, I change the APN from 3ireland.ie to 3internet. I have a connection but the IP is still 10.214.xxx.xxx :-( 

What could it be?

Thanks for your help!!!

[Three_Joolz]

Hmmmm I'll need to take a closer look at this. I'm going to get in touch with our tech team. Will you leave it with me and I'll get back to you with an update? 

[Marlairland]

It would be nice if you can check it with the tech team. 

I hope you will have good news for me. :-)

[Three_Kelly · Accepted solution]

Just heard back from our tech team on this 👍 The public APN has applied but you are still connected to a private one. Can you reset the modem to factory defaults please and let me know how you get on? 😊

[Marlairland]

It works now :-) Thanks very much!!!!