05-10-2018 09:19 AM - edited 05-10-2018 09:19 AM
Hi, I have a 7.5 GB prepay broadband add-on for an old O2 SIM that ran out of data several days ago that refuses to expire so I am unable to top it up again. It has been stuck at 0/7680 for several days.
When I go to "Manage Services", it claims my allowance is full.
I have tried clearing my browser cache, opening the site in a different browser and even accessed it from a public computer with the same results. I have not received any text messages saying that the add-on has run out. I had a similar problem a few weeks ago where the 7.5GB add-on was not an option on the list for several days.
I also have been getting 4G with it already, so I'm not sure why the promotion is popping up.
on 05-10-2018 01:49 PM
Thanks for your post! Can you PM me your number, name, address and date of birth and I'll check this out for you?