on 19-02-2019 07:21 PM
I've had no 4G and very little 3G coverage across Dublin today. I tested my phone in Dublin 12, Dublin 8 and Dublin 6 and had the same problem; the 3G symbol is showing but nothing opens. I've reset my phones data settings but nothing has changed.
I've been a customer for a few years now and never had this issue. Any idea what's going on?
on 20-02-2019 09:16 AM
on 20-02-2019 09:42 AM
@CiaranB @Cf Just updating here. Our technology Team have been in touch and noticed that some of our customers were experiencing intermittent difficulties with their data services in your locations. We can now see this has returned to normal but if you're still experiencing anything like this, let me know and I'll check it out
on 20-02-2019 10:32 AM
Hi Rachel - some improvement today but still unusable. The signal icon is flicking between 3G, 4G and E. See below.
on 20-02-2019 10:51 AM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.