on 04-02-2019 03:56 PM
I'm currently staying in Edinburgh, and noticed that wherever I go, I can't seem to access the internet at all. However, most of the time my phone shows me that I have the strongest signal possible. Additionally, I'm currently using a top-up sim card, but keep receiving text messages saying, You have spent "Pounds" on internet since "Date" even though I just topped up. I am aware of how credits expire within 30 days no matter how much more you add to it, so I made sure to leave it for over a month before topping up, yet the issue persists.
on 04-02-2019 05:32 PM
@SeanC I'm a bit lost reading your post. The plan lasts for 28 days and if you're getting a text about using credit for data then it means your plan ran out and the no access is because you've no credit left. the top up plan gives you 6GB data in EU so as long as your plan is still running you'll have that unless you used all of it and then you're credit was used. Have I picked you up wrong?
on 04-02-2019 05:45 PM
on 04-02-2019 07:17 PM
on 07-02-2019 08:50 AM
on 07-02-2019 09:09 AM
@SeanC I think what @Mac_n_cheese meant is can you confirm that you are a 3IRL customer and not a 3UK customer? Can you confirm that as this is the 3IRL Community so if you're looking for a company rep to check your account and see what's happening then we can't help here because we don't have access to 3UK systems and accounts? I don't think 3UK have a community/forum and sometimes 3UK customers post here looking for help. Thanks'
on 07-02-2019 05:38 PM
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