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Mobile data drops out

Scout
I have noticed recently that when I have been using my Internet to download something, but especially when I am online gaming, my mobile data just stops working.
It's still on, but the arrows just go dark. The only way I can get reconnected again is to turn on and off airplane mode. It works for a while and then have to repeat the process.
Any thoughts or solutions?
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Re: Mobile data drops out

well if you're using a phone as a hotspot then its worth saying that the SIM is not meant to be used in that way and the phone isn't a modem so it may work/not work the way a modem does all the time. @Db1312 If I were you I'd buy a modem

I am not a Three employee. I'm just a little helper Smiley Happy
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Re: Mobile data drops out

Scout
I can expect that could be the problem, but I have tried it connected to a different network the same way, and had no problems what so ever.
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Re: Mobile data drops out

[ Edited ]

@Db1312 If there's something I do know it's that using a hotspot is up to the person but support won't be able to help sort that out for you because your data works and you've prob used a lot of data each month so it's not a technical problem. Could be a bandwidth issue and you could be affecting others around you by using that sim like a broadband sim. 

I am not a Three employee. I'm just a little helper Smiley Happy
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Re: Mobile data drops out

Lookout

Same issue here, with the phone and with another 3 SIM inside the laptop.

Both connections were stable and working fine, using internet, mail, zero problems 2 o3 weeks ago.

 

In the last weeks connections are incredibly unstable, out of the blue.

No connection to internet, even if it is seems to be connected.

 

Someone needs to look at this as I need to restart the connection multiple times to get internet access, which is only working for a while and suddenly it stops working.

This is not related with the device or the balance in the phone numbers.

This is major problem for business tools here and work on the road.

 

Area  where the issue was detected: fairview and eastpoint business park.

 

Please solve this, it is not possible to work.

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Re: Mobile data drops out

Just give the address, maybe there's an issue with the service. If not then send a pm to get help to one of the mods. Include your full setup i.e. how you connect, equipment and anything else relevant. Oh and your number
I am not a Three employee. I'm just a little helper Smiley Happy
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Re: Mobile data drops out

are you using the wifi and hotspot simuntaneouly ?

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Re: Mobile data drops out

[ Edited ]

this could be because of the same

 

 

*post edited 

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Re: Mobile data drops out

Lookout

Hotspot?

Setup didnt change.

Out of bussines hours it works as expected, it seems a capacity on the network on the 3 side.

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