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Re: Mobile Broadband - what’s going on?

Explorer
Hi Rachel,

So I waited in from 4pm for a tech to call as asked and nobody rang.

Bandwidth is still dreadful, so I’m blocked and cannot work. Can I understand what the next steps are, as I am paying for a service I’m not receiving?

Cheers
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Re: Mobile Broadband - what’s going on?

Anonymous

Hi CarlH 👋 The Network team have located to cause on the mast and are currently working on a fix for it. In this case, they don't need to call you to troubleshoot but they may still text to advise of the update. They can take 24-48 hours to do this though. We are in direct contact with them here via email so I'll keep you updated whenever I have new information. They are working on having it back to normal asap. Conor

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Re: Mobile Broadband - what’s going on?

[ Edited ]
Explorer

Hi Conor,

 

Excellent news, I will stand by for an update.

 

Thanks for the info.

 

Cheers

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Re: Mobile Broadband - what’s going on?

Explorer
Daily update:

Sept 1st @19:14
4G - 0.10mbps
3G - 4.16mbps
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Re: Mobile Broadband - what’s going on?

Explorer
Thought I’d add a second metric for today to show the fluctuations I am seeing:

Sept 1st @ 21:11
4G - 0.10mbps down
3G - 1.31mbps down.

For completeness I should state that upload appears to be fairly healthy. Always ranging from 4mbps to 14mbps.

I should also share that I have seen down speeds ( on 4G ) of 26mbps a couple of times today.

If it could stabilise, I would be ok.
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Re: Mobile Broadband - what’s going on?

Explorer
Latest update:

Sept 2nd @09:22
4G - 0.52 mbps
3G - 2.16mbps
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Re: Mobile Broadband - what’s going on?

Explorer
Latest update:

Sept 2nd @10:46
4G - 11.4 mbps
3G - 4.12 mbps
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Re: Mobile Broadband - what’s going on?

Explorer
Latest update:

Sept 2nd @10:52
4G - 0.36 mbps
3G - 0.98 mbps
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Re: Mobile Broadband - what’s going on?

Explorer
Latest update:

Sept 2nd @21:01
4G - 0.08 mbps
3G - 3.46 mbps
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Re: Mobile Broadband - what’s going on?

[ Edited ]
Explorer

Latest update:

Sept 4th @11:29
4G - 0.06 mbps
3G - 1.08 mbps

 

Sept 4th @11:36
4G - 26.2 mbps
3G - 13.2 mbps

 

Issues first reported 28/08/18 @ 11:37 = 7 Days and counting

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