on 28-08-2018 11:37 PM
on 29-08-2018 09:34 AM
Hi Carl, I'm sorry to hear you're experiencing a reduction in speed. Have you tried to log into the router to manually select 4G option instead of the 3G option and what router are you using? Speeds can vary at times and the more customers using 3G or 4G in your area can impact the speeds you are getting on both. Let me know if you need any help logging into your router to test manual selection. Thanks'
on 29-08-2018 09:43 AM
on 29-08-2018 09:50 AM
Thanks Carl, I'm not suggesting that at all. Have you tried the manual selection just now or was it last night? The reason I mentioned the manual selection was I though you were locked onto 3G and couldn't select 4G so I wanted to be sure that wasn't the case. I was also under the impression that this happened yesterday only but if this is something you've been noticing for a few weeks then the best thing we can do is take a closer look at your service and connections. With your permission, can you send me your number, name address and date of birth in a PM please?
on 29-08-2018 11:29 AM
We adjust the selections every couple of hours and take readings.
Generally at the moment 3G is somewhere around 4Mbps. 4G is about 0.10mbps.
On both Broadband Router and Mobile phone, 2 different Sims.
Will send the information requested by PM.
on 29-08-2018 11:33 AM
To update, I cant send PM's. Have tried the PM button 3 times each time with the same result below.
Click your browser's Back button to continue.
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on 29-08-2018 12:05 PM
The signature link no longer crashes, but it doesnt populate your user name/subject or anything, just takes me to a blank PM template.
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