on 18-03-2018 11:37 AM
I have recently signed up for a 750GB broadband package for my house. However either there is no 4G or it runs with huge variation in speed from <1 mb up to around 50mb. And then after some minutes it stops completely (red on the modem). Changing the modem to 3G does not help - even though there are full bars on the modem, there is no service.
I am in Greystones and throughout the variations and no connections with the Three connection, my other 4G connections continue to operate...
Kindly let me know if there is an issue and this level of service will come to some level of reliability. If not it would be preferable to cancel the contract.
on 18-03-2018 11:54 AM
Hi RDG, I've checked the area for you and our tech team are working on a mast there at the moment which is likely impacting your service. They're working hard to get this back up and running and full service restored asap. Aoife
on 18-03-2018 12:19 PM
Happy to help, RDG. I don't have an exact time frame for you but they're working to resolve this as quickly as possible 👍
on 21-03-2018 07:40 PM
on 21-03-2018 09:04 PM
Similar issue this evening (Newtownmountkennedy region). Connecting to 3G but no 4G - assuming it's the same or similar reason?
on 22-03-2018 09:18 AM
Hi RDG 👋 I've linked in with our tech team on this and they're still working in your area at the moment. They're treating this as a priority to get the mast back up and running as soon as possible 👍
on 22-03-2018 09:21 AM
Hi Padraic 👋 The work taking place in the area is likely impacting your service too. Our tech team are working to resolve this and restore full service as quickly as possible. Aoife