on 18-09-2019 09:49 AM
on 21-09-2019 11:28 PM
Back to where we were (before) tonight - Alexa and Netflix loosing their connection - tried a speed test - but not connected to the internet...even though we had the full five bars on the Router.
Do I persevere or what?
on 22-09-2019 11:29 PM
Sunday - Had to restart the Router 4 times this evening - even though it showed full signal at 5 bars
23-09-2019 08:15 AM - edited 23-09-2019 08:22 AM
Did you yet try either of the checks detailed in my reply of 16 September? Just because the 2nd one seems counter-intuitive, it should not be dismissed out-of-hand. If you are receiving a very strong signal, it is possible that the 525 receiver is at overload. It is the one disappointment that I have of the modem, that it is susceptible in this respect. Cheap Chinese engineering, if I dare say so. Of course, your problem may continue even after trying the two suggestions. But, if so, I think you should then put your foot down with Three.
on 24-09-2019 11:26 PM
Thank you eric_c
I have just changed manually from 4G to 3G and will let you know how I get on!
on 25-09-2019 09:12 AM
OK and if manually at 3G is without the disconnects, then next try manually at 4G thus staying off 'automatic'.
on 27-09-2019 12:03 PM
I think you must try 4G manually now. After all, this gives the highest speed and is what you are paying for. At the very least, if it fails, you will have incontrovertible data to argue your case with.