Hi, I’ve been a 3 Mobile broadband Customer for the past 8 months with the Huawei B525 router.
My problem is that the internet drops on all wi-fi devices and also the cable connection to my home computer at the same time even though the router still has the full five signal bars and wi-fi is displaying on the router.
Sometimes, the internet returns by itself after a short period – but most times I have to either turn off and then turn the Router back on again – or reset the Router by holding in the reset button for several seconds – even though all lights are on - on the Router
This happens constantly when I am connected, roughly every 20 minutes or so.
I have called the Three help line many, many times with this problem without out success. They have sent my problem to the Tech team on a few occasions (quoting me a case number (e.g. 2845824 or 2848896) but the Tech team says that I am not being disconnected each time and because I am receiving the minimum requirement of 1 Mbps from Three, that I cannot cancel the contract.
I have changed out the Sim as suggested by the help line and I also returned the Router as suggested by them as well which left me for ten days without an internet connection.
I received a new Router which made no difference whatsoever to the problem.
I have gone through every conceivable setting on the Huawei B525 software settings with people on the helpline. I have reduced all connected items, bar one, to the Router without any change.
When connected, my lowest speed was 1.2 Mbps with many speed tests of between 2 and 3 Mbps. On one memorable occasion at 08:15 am I received a speed of 37 Mbps.
I have wasted so much of my time and have been totally frustrated with this issue – I have three pages of A4 sheets full of dates, times, etc where I had no internet.
I understand from Three that I am living very close to the Transmitter and the Router is placed at the window facing the Transmitter.
I was with Vodafone prior to Three and had an uninterrupted connection – even though only three bars were showing on their modem. I also had speeds of between 16 and 42 Mbps at all times.
All I am asking for is for an uninterrupted internet connection at a reasonable speed – or to allow me to get out of the contract so I can sign up with Vodafone again.
Can anyone HELP me please?
