Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!
Reply
Highlighted

Broadband is unusable

Lookout

I started my broadband contract mid August last year and it was fine for first few months, since late December it has been unusable. 

 

I am out of the house from 7am to 6pm, and usually now when I get home I have 1mb or the other night i had nothing at all no connection I checked it the following morning still gone, I frequently have to restart the router just for the connection to come back because it just drops for no reason.

 

I'm using a Huawei B525s which is up to date and I have full 4G signal, 3G is no better. 

 

Any of the speedtests I've done have been over ethernet with no wifi devices connected. I am in Mornington and others also with Three broadband in my area are having the same issues. 

 

What can be done?

1

Re: Broadband is unusable

Where's Mornington, I think if you give a bit more on the address they can check to see if there's problems or not, although if it's happening since mid-December then probably not. Rachel mentioned disabling the 5ghz on that modem and testing, then disabling the 2.4gz and testing over here - https://forum.three.ie/t5/Broadband/B525-connection-drop/m-p/33740#M2032 Thats a bit techy so I think thats why there's a screenshot  if you've turned off 4G then you'll know how to log into the router.

I am not a Three employee. I'm just a little helper Smiley Happy
0

Re: Broadband is unusable

Scout

Etnies.

 

I have the same problem. Fantastic speed to start with and for the last few weeks a serious drop off in speed. Less than 20% of what it was.

 

Yesterday I was told that that 11mb was "Very Good Speed" for 4G and they "Guaranteed" that the technical department would say that also. I had to push them to log the issue with the technical Department. 

 

Within about and hour I received a text message from "3 Care" which read

 

"We have reviewed your case and found that you're receiving an acceptable service as per the specifications."

 

for the record 

 

Current Downlod is 16.42mb and upload is 43.43mb.

 

There is a single PC connected with a network cable to the 4G Router which has full 4G signal...

 

 

Where has the fantastic speed I had before christmas gone?

 

I live in the same house, connect to the same mast with the same equipment at the same times...

 

What is the problem?

 

 

 

 

 

 

 

 

0
Announcements

At Three we are updating our systems to make your 3Community experience even better. From Friday the 24th of January, the forum.three.ie community will become read-only in preparation for launching a new and improved 3Community later this year

All our useful tips and information can still be viewed in the posts and blogs. Once the new 3Community is ready to go, you will be the first to know. If you are a current member and need help during this time, you can still drop us a private message or alternatively contact us on Facebook or Twitter

Thank you for all your contributions to 3Community and we are excited to welcome you to your new 3Community soon