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4Km from LTE mast line of sight and can't get 4g

Lookout

Hi all, hope someone can advise (especially from 3).  I am 4Km from a 4g mast on a mountain and can see it directly but have never gotten 4g.  However I am getting a very bad 3g signal from a mast 8kms away and below the horizon!  Also, since last year this bad 3g signal has gotten much worse.  The coverage map from 3 and Comreg show 4g as Very Good or indoor at my house but still no 4g.  I have phoned and phoned and probably spoken to about 25 Customer service helpers but have never been allowed to speak to a tech representative.  My case has been sent to the tech team but they just dismissed it within an hour - my house is in the wrong place or bad area - even though I can see the 4g mast on the mountain 4 kms from my house - very, very frustrating that no tech person is willing to listen to my information to them - only getting second hand info that some confused customer service person is trying to write down.  I am about to make an Official complaint and then go to Comreg, but maybe someone here can advise.  Last year I was told that there were 'problems' with the 4g mast on the mountain, but this year they say it's all fine .... hmmm?

All help/advice gratefully accepted.

Re: 4Km from LTE mast line of sight and can't get 4g

Lookout

I forgot to add:  I have done all requested resets, checking settings, change sim card etc, etc.  Also my phone gets LTE 4g perfectly when in a town or city, so my phone is not the problem (Huawei Y9)

Re: 4Km from LTE mast line of sight and can't get 4g

Legend
Do you know anyone else with 3 who has the same issue that's closer /connected to that mast?

Posted From Generic Android 2.0
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Re: 4Km from LTE mast line of sight and can't get 4g

Lookout

Thanks for reply... no, I don't know anyone with 3 close by - but I must ask around and see what transpires. 

Re: 4Km from LTE mast line of sight and can't get 4g

Legend
And the mast thats 4km is definitely a three one?

Posted From Generic Android 2.0

Re: 4Km from LTE mast line of sight and can't get 4g

Lookout

Hi same here in Edenderry offaly  poor 3g signal  The reason being 3Irl are roaming on a Vodafone mast  They seem to have no interest in fixing the problem      You can forget about 5g

 

 

Re: 4Km from LTE mast line of sight and can't get 4g

3 Moderator

Hi @Omta 👋 Welcome to our Community! Can you send me a PM with your exact location and I can check this out further for you? Can you also include your number, full name and date of birth please and we can take it from there? 

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