on 01-03-2019 06:36 PM
For the last few weeks, we've been experiencing major speed issues with our 4G on several devices, it's been unreliable and barely reaching above 3-4Mb. Have had to switch to 3G which seems to work slightly better.
Can you check if there are issues from the mast at Leitir, Culdaff, Co. Donegal:
on 02-03-2019 09:33 AM
02-03-2019 01:04 PM - edited 02-03-2019 01:10 PM
@thouse our technical team became aware that some of our customers are experiencing difficulties with their 4G service nearby. We are monitoring the site in Cardonagh and have reset the mast. Have you noticed any improvement? Culdaff is approximately 9 km from Cardonagh but your service could also be impacted by this.
on 02-03-2019 02:13 PM
Thanks for getting back to me. Things seem to be a better today, averaging around 25Mb so that's not bad. Also no cut outs (yet) so fingers crossed it worked.